Returns & refunds

If something is not right with your order, you have 30 days from the date of delivery to request a return or refund. Items should be unused and in their original packaging to be eligible.

Email us at homeflowly@gmail.com with your order number and a short description of the issue, or send us a message on Instagram or Facebook. We will reply with the next steps and the return instructions for your item.

If your order arrives damaged or you receive the wrong item, tell us within 7 days of delivery. Send photos of the item and the packaging and we will make it right with a replacement or a refund, at no extra cost to you.

Once your return is received and checked, we email you to confirm the refund. Refunds are issued to the original payment method used at checkout. Your bank or card issuer may take a few extra days to show the amount back on your statement.

For a change of mind, return shipping may be the customer's responsibility. For damaged, defective or incorrect items, we cover the cost of getting the item back to us.

Items that have been used, installed or damaged after delivery, and items outside the 30-day window, may not be eligible for a refund. We evaluate each case individually and always explain the decision by email.

Anything else about returns? Write to homeflowly@gmail.com — we are happy to help.